a question about my right when online shopping? uk?
Posted on October 28th, 2009 by admin
i recently purchased a pillow and duvet cover set from m & s online sale which was 30% off. They didnt arrive after a week and a half so i contacted them today and they said that the items were out of stock and had therefore not been dispached. the guy said that my credit card had been refunded. However when i asked the guy if the items were in stock now he said yes and asked if i wanted to purchase them at the non sale price. I have also been checking the website for other items i was looking for and was considering buying another pillow in the future, so ever since i ordered the items in the sale i know they have been in stock and are still in stock. Put simply they dont want to sell me the items at the sale price, so what rights do i have? any help would be much appreciated.
Also when i asked the man i spoke to if i could have the address or contact number for a complaints department he would not give it to me.
You have no rights as you didn’t actually purchase anything as they refunded your money..
but by all means get that wan ker guy sacked, call into an MS store and get a complaints address or numer
October 28th, 2009 at 9:31 am
Until a financial transaction has been completed, sale prices reflect nothing more than an offer in a bargaining process, so I’m afraid you have no right to the item at the sale price.
There is a common misconception that if an item is mispriced on a shelf in a shop, the shop is obliged to sell the item at that price. This is not true. until the item is payed for at the till, the transaction is one of a negotiation.
I would however complain about him refusing your wish to complain. That is just bad business.
References :
October 28th, 2009 at 9:57 am
You have no rights as you didn’t actually purchase anything as they refunded your money..
but by all means get that wan ker guy sacked, call into an MS store and get a complaints address or numer
References :
October 28th, 2009 at 10:02 am
If they are based in the UK then they have broken the Trades Descriptions Act, which forbids people or companies using lies to get people to buy goods. You should contact the Trading Standards Officer employed by your local Council. I have no idea how well equipped they are to chase crooks who use the internet, but in principle the situation is no different to a shop that lures people with lying adverts. Trading standards officers are well used to confronting such businesses.
In most or all other countries there should be similar laws.
References :